The Lift Operation Manager provides for the safe uphill transportation for guests and co-workers by supervising the daily operations of ski lifts and the team members that operate them. Communicate regularly with other departments including lift maintenance, snowsports, tickets & rental, ski patrol, human resources, marketing, and recreation.
- Supervise, coach, motivate and train lift operation team, including the review and evaluation of work assignments for completion and compliance; make recommendations for improvements and modifications; prepare department schedule, set team priorities, and communicate shared goals and expectations.
- Assist the Mountain Manager with hiring/staffing, employee discipline, employee goal setting, and recognition.
- Plan, supervise, and coordinate daily lift operations by exercising supervisory leadership over approximately 50 lift operators during winter operations and 10 during summer operations.
- Coordinate cross-departmental training with snow sports and ski patrol including loading of kids, and emergency operation procedures.
- Implement, maintain, and coach safety in the workplace.
- On-hill management, evaluation, and training of lift operations.
- Monitor weather conditions and general surroundings by inspecting all lifts and operators on a regular basis.
- Supervise and assist with daily openings and closings including transportation for team members to work sites, preparation of ramps, and mazing.
- Work closely with lift maintenance team to ensure issues are resolved when they arise, and assist with preventative maintenance tasks as required by lift maintenance.
- Provide superior and interactive service to our guests by modeling the Crystal CLEAR Difference and coaching staff to do the same.
- Oversee the daily completion of all appropriate reports including daily lift logs, incident reports, and others as needed.
- Meet service level objectives and department goals as set for by the Mountain Manager.
- Support continuous improvement activities.
- Assist in the support of new and ongoing projects.
- Other duties as assigned.
- A minimum of 3 years of relevant managerial or supervisory experience.
- Understanding of and/or proficiency in alpine and lift operations.
- Strong interpersonal skills to communicate clearly and effectively with guests, employees, and the other resort divisions.
- Familiarity with OSHA/MIOSHA safety standards and basic labor practices. Skilled in the proper and safe use of all equipment, tools, products, and materials relating to the department.
- Self-directed and able to maximize use of time, resources, and technology.
- Proficient keyboarding skills and knowledge of the internet and Microsoft Office tools (Word, Excel & Outlook).
- Able to analyze, interpret, and present data in various formats.
- Dependable and meets goals.
- Demonstrate clear written and verbal communication skills, attention to detail, and organization.
- Exemplify professional ethical conduct and adherence to company Core Values.
- Associate’s degree, technical college courses, or equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above. Minimum of a high school diploma or GED required.
Physical & Other Requirements:
- Requires good hand-eye coordination, arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information.
- Ability to bend, squat, climb, push, and pull and stand up to 8 hours per day.
- Ability to frequently lift and/or move up to 50 lbs, and occasionally lift and/or move up to 100 lbs.
- Ability to downhill ski and/or snowboard.
- Ability to work outdoors in a mountain environment with variable and often extreme weather conditions.
- Evenings, weekends, and holidays can be part of the schedule as the manager.
- Must have an unrestricted and insurable driving record.