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Job Title: Winter Front Desk Agent

Job Status: Seasonal

Job Summary:
Welcome guests to the resort and provide assistance with all aspects of lodging accommodations. Must maintain the highest levels of professionalism and work well under stressful situations. Must be self motivated with exceptional customer service and sales skills. Focuses on the “experience” for all guests of Copper Mountain Resort by maintaining a positive and friendly attitude. Shows initiative towards improving employee and guest experience. Previous guest services experience and schedule flexibility required.

Essential Duties and Responsibilities:
• Performs all check-in and check-out functions in a friendly and efficient manner.
• Greets each guest who enters the Lodging Reception Center.
• Answer phone calls with a smile and friendly voice
• Answer all questions with accurate responses.
• Handles stressful situations with a clear head and SOLUTION mentality.
• Participates in the sales culture of the front desk by booking walk-ins, upselling reservations, and taking advantage of any promotional products offered at the front desk.
• Accountable for monies recieved at Front Desk and responsible for turning in all monies to accounting.
• Maintains a guest friendly atmosphere with music and a neat work environment.
• Assists new employees in learning job functions.
• Handles other job duties as assigned with a positive attitude.
• Maintains a neat and professional appearance.

Copper Mountain Resort is an Equal Opportunity Employer, Females/Minority/Veterans/Disabled/Sexual Orientation/Gender Identity. We offer competitive benefits, employee housing, and a unique work atmosphere. All of our job opportunities are located at Copper Mountain Resort in Summit County, Colorado. 90 miles west of Denver, we are situated in the heart of Colorado’s playground. All candidates must fill out an application to be considered for employment.

Can you see yourself here – Apply now!

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Copper Mountain Resort has something to offer for all job seekers. Whether you’re wanting to spend a winter season working and playing in the mountains or hoping to start a career in the ski resort industry, we have you covered. Worked here before and want to come back? Perfect – we are glad you want to join us for another awesome season. Feel free to check out all of our current job opportunities and see if anything fit what you’re looking for.

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