Healthcare Customer Service Representative

The Customer Service Representative is responsible for the smooth operation of the Clinic’s front desk at the Dental and Medical offices, including but not limited to telephone answering and directing calls; patient scheduling; patient processing; patient chart set up and maintenance; fee collection and balancing; filing and typing.  The Customer Service Representative provides professional services under stressful conditions, and acts as a Care Clinic representative to patients, volunteers, community partners and the general public.  The Customer Service Representative performs other related job duties as assigned by supervisor.

  1. Promotes the philosophy and mission of Summit Community Care Clinic with patients, clinic staff, volunteers, donors, community partners, and among general public.
  2. Ensures the steady operation of the telephone system, including but not limited to: answering all lines as needed, directing calls to appropriate staff, receiving and distributing messages complete with all pertinent information, operating voicemail, and telephone referrals to other agencies.
  3. Ensures the appropriate scheduling of patient appointments for all services, including but not limited to :
  • Patient scheduling in Aprima & Dentrix with attention to maintaining open access, operational flow, and needs of patients.
  • Ensuring that all available slots are kept filled throughout the day.
  • Maintaining accurate schedules that reflect no-shows, cancellations, and completed appointments.
  1. Make reminder calls when needed.
  2. Prepares charts for all scheduled appointments. Places any forms patient will need to complete for visit and placing chart in stand up rack in appropriate order for appointment time.
  3. Processes the patient through the clinic system, ensuring that the proper paperwork is completed, including but not limited to; patient registration, consent forms, update information on existing patients and any other required forms and/or paperwork. Ensures that the patient is registered in the scheduling database accurately and that all of the information is up to date.
  4. Ensures that patient records are complete, accurate, and accessible for personnel. Ensures that paperwork is filed in a timely fashion.  Exhibits initiative when work load allows or instructed by supervisor
  5. Responsible for collecting appropriate fees from patients. Accurately records payments, producing receipts for patient and Clinic records and makes correct change.  Balances cash drawer utilizing appropriate methods, completing Day Sheet and storing end of day receipts in assigned location.
  6. Is responsible for operation of front desk, including extended hours and weekends if required. Ensures that daily tasks are completed.
  7. Acts as a representative of Care Clinic with patients, staff and the general public, acting in a professional and responsible manner, promoting excellence.
  8. Works constructively with the Clinic staff to ensure the smooth operation of the Clinic. Handles change in tasks, procedures and duties with professionalism.

 

  1. Works with the volunteer and staff providers, dentists and their office staff to ensure accurate scheduling.

 

  1. Performs other related job duties as assigned by Front Desk and Eligibility Supervisor.

 

  1. Responsible for maintaining the waiting room and front desk in a neat and presentable manner.

 

  1. Checks and documents calls to prescription refill line.

 

  1. Complete lab tracking process in a timely and thorough manner as described in lab policy. Complete lab call backs as delegated by provider.

 

  1. Maintains compliance with Occupational Safety and Health Administration regulations and provides assistance in accordance with those guidelines.

 

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Summit Community Care Clinic (SCCC)  is the only safety-net health care provider in Summit County, Colorado. We offer high-quality primary care, oral health, behavioral health, and reproductive health services to the medically underserved at an affordable cost. We have been recognized locally, state-wide and nationally for our integrated care model, and for the high quality of care that we provide.

Summit Community Care Clinic is a Federally Qualified Health Center. We serve the uninsured and underinsured members of our local community. We also accept Medicaid, Medicare and  private insurance. Uninsured patients are invited to go through income screening to be eligible for discounted services on a sliding fee scale. Please see the eligibility page for more information.

We offer integrated health services to our patients at a price they can afford. While every patient pays for their care, SCCC works with patients to make sure their health needs are met first and foremost. SCCC knows that healthy people are able to stay in work, provide for their families and contribute to our local community. Fees for services for all patients without insurance are based on income and family size.  Patients without insurance will be charged according to a sliding fee scale, based on Federal Povery Guidelines, if deemed income eligible.  Charges for services are based on the patient’s ability to pay and no one is denied services because of an inability to pay.

The Care Clinic is proud to have provided services in Summit County for nearly 24 years. SCCC is a locally formed solution to a growing national need for access to high quality health care services.

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