Clay Brook Front Desk Agent

(Full Time / Year Round)


Are you a naturally friendly person with a helpful personality? Clay Brook, a four-star luxury slope side residency at the heart of Sugarbush Resort’s Lincoln Peak Village, is searching for a Front Desk Agent with a strong eye to guest service.

This is a full time year round position with a comprehensive benefit package including health, dental,and vision insurance, flexible spending account for both medical and dependent care, four weeks paid time off, discounted daycare and free access for you and your family to all mountain activities including skiing, golf and our onsite Health and Recreation Center, and more!


As a primary point of guest service contact, tasks will be performed in a welcoming and professional manner. Agents ensure positive, accurate, prompt, and courteous service, while putting the guest’s interests first. Duties include: greeting guests, answering phones, checking guests in/out, providing information about the resort and the Mad River Valley, process charges in selling resort products/services, responding to guest needs, balancing guest accounts and working with the resort’s information systems. Sugarbush Front Desk Agents are skilled in listening/communication skills and working to solve guest problems.


Experience at hotel/front desk is preferred, but we are also prepared to train the right candidate. A professional personality is essential to this important service role. Front Desk Agents must be able to maintain a friendly, responsive, helpful and knowledgeable attitude while juggling many demands and sometimes difficult guests. Availability for a flexible workweek (including holidays and weekends) is necessary to the position. General computer knowledge and experience with cashier/customer service is preferred while previous use of SMS or other reservations systems is a plus. Timely and reliable attendance is absolutely essential.
This position is subject to a background check. A criminal records check will be performed on all applicants offered employment. An offer of employment is contingent upon results of the background check.

Please apply online at

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Our commitment to “Be Better Here” begins with our employees.

Employment at Sugarbush means being a part of a cohesive team, working together to deliver unparalleled guest service while enjoying all that the mountain and valley have to offer.

You are invited to contribute to grow and have fun as a valued Sugarbush team member.

Our investment in each employee includes a comprehensive wellness initiative, unwavering commitment to safety, growth opportunities, and a wide variety of resort benefits. Employees get to take advantage of our 4000+ acre playground including skiing, golf, mountain activities, discounts, and more, so it’s easy to share your love for Sugarbush with our guests.

Come see what we have to offer and how you can contribute.

Come, Be Better Here

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