PURPOSE/OBJECTIVE: Supervise lift department staff to ensure policies and procedures are being followed and tasks are completed in a safe and efficient manner. Supervisors assist with the hiring, training, scheduling, and disciplining lift staff.
• Includes all responsibilities of Lift Leader.
• Plan, supervise, coordinate and schedule the operations of assigned lifts/areas.
• Exercise supervisory authority of 20+ staff including lift leaders, operators and ticket checkers.
• Maintain a professional work environment and relationship with all staff.
• Work within assigned operating budget and ensure fiscal responsibility.
• Inspect assigned lifts throughout the day. Monitor staff, weather, and lift areas.
• Supervise and assist with opening procedures including transportation of staff.
• Understand emergency procedures and respond to incident in a professional manner.
• Work with department managers to plan and coordinate activities and exchange information.
• Assist with the investigation and documentation of lift related incidents.
• Plan, schedule and document staff meetings and training programs. Conduct exit and performance reviews.
• Organize and maintain department records and prepare a reports as requested.
• Perform training for lift leaders and operators.
• Work to investigate and resolve guest concerns and report outcome to manager.
• Ensure staff compliance with all company, state, and federal safety rules/regulations/policies. Perform duties in a manner to maximize safety while minimizing risk to self and others.
Reporting: Supervision is received from Lift Operations Manager and Lift Services Manager.
QUALIFICATIONS AND SKILLS: Must be at least 18 years of age with basic education (high school or GED); at least one season of experience, or a combination of education and experience in administration and supervision; good technical and mechanical skills and the ability to understand varied mechanical and technical operations.
• Proven ability to maintain professionalism and function in high stress environments often in adverse weather conditions (wind, rain, below freezing temperatures, snow, and similar).
• Ability to lift/push twenty pounds regularly and up to 50 pounds occasionally.
• Must be able to use a shovel and a variety of other hand tools and be able to climb, balance, bend, twist, feel, hear, and see.
• Ideally candidates will meet the minimum criteria of the Mount Snow Driving Policy.
• Ability to ski or ride at or above an intermediate level.
• Must have strong written and oral communication skills as well as a commitment to safety.
• Must be able to think critically and make decisions using good judgment