Lift Operations Supervisor

PURPOSE/OBJECTIVE: Supervise lift department staff to ensure policies and procedures are being followed and tasks are completed in a safe and efficient manner. Supervisors assist with the hiring, training, scheduling, and disciplining lift staff.

• Includes all responsibilities of Lift Leader.
• Plan, supervise, coordinate and schedule the operations of assigned lifts/areas.
• Exercise supervisory authority of 20+ staff including lift leaders, operators and ticket checkers.
• Maintain a professional work environment and relationship with all staff.
• Work within assigned operating budget and ensure fiscal responsibility.
• Inspect assigned lifts throughout the day. Monitor staff, weather, and lift areas.
• Supervise and assist with opening procedures including transportation of staff.
• Understand emergency procedures and respond to incident in a professional manner.
• Work with department managers to plan and coordinate activities and exchange information.
• Assist with the investigation and documentation of lift related incidents.
• Plan, schedule and document staff meetings and training programs. Conduct exit and performance reviews.
• Organize and maintain department records and prepare a reports as requested.
• Perform training for lift leaders and operators.
• Work to investigate and resolve guest concerns and report outcome to manager.
• Ensure staff compliance with all company, state, and federal safety rules/regulations/policies. Perform duties in a manner to maximize safety while minimizing risk to self and others.

Reporting: Supervision is received from Lift Operations Manager and Lift Services Manager.

QUALIFICATIONS AND SKILLS: Must be at least 18 years of age with basic education (high school or GED); at least one season of experience, or a combination of education and experience in administration and supervision; good technical and mechanical skills and the ability to understand varied mechanical and technical operations.
• Proven ability to maintain professionalism and function in high stress environments often in adverse weather conditions (wind, rain, below freezing temperatures, snow, and similar).
• Ability to lift/push twenty pounds regularly and up to 50 pounds occasionally.
• Must be able to use a shovel and a variety of other hand tools and be able to climb, balance, bend, twist, feel, hear, and see.
• Ideally candidates will meet the minimum criteria of the Mount Snow Driving Policy.
• Ability to ski or ride at or above an intermediate level.
• Must have strong written and oral communication skills as well as a commitment to safety.
• Must be able to think critically and make decisions using good judgment

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At Mount Snow we are just like a big family. We care about each other and the company and it shows in our passion for our work. From those of us a that are here because we love winter sports, to those of us that are here because we have bills to pay, we truly value the camaraderie and friendships created here. Mount Snow consistently gets high ratings from our guests for “Friendly Staff”, and it is no surprise to us. We love our jobs and it shows!

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